Having issues saving videos

When I plug in the USB to my phone, it has trouble connecting to the “my drive”, I have to constantly plug it back it for it to connect. Also, sometimes when I try to save something to my device an error message pops up, but even if the video I’m saving fully loads, I check my gallery and it never saved. I constantly have this problem.

Eleanor182 about i-easydrive, v4.1.2